State Office for Assessment and Monitoring of the long-term care insurance // Le gouvernement luxembourgeois

Coronavirus COVID-19

In the context of the COVID-19 coronavirus pandemic and following the instructions and measures announced by the Government, the State Office for Assessment and Monitoring (AEC) of the long-term care insurance has taken a certain number of measures in relation to its target audience in order to ensure the best health for the elderly and those in need of protection:


- All assessments and reassessments of situation of dependency at home or in long-term care facilities have been suspended until further notice.

- Dependent persons with specific questions relating to their "long-term care insurance" file can continue to contact the AEC.

- Our "Helplines" can be contacted:


"Administrative Helpline" for general enquiries

Tel. 247-86060 / Fax. 247-86061

"Assistive Technology Helpline" for enquiries concerning assistive technology and home/vehicle adaptations:

Tel. 247-86040

Monday-Tuesday-Thursday-Friday from 8.30 a.m. to 11.30 a.m.

Wednesday from 1.30 p.m. to 5.00 p.m.


All of our employees are available to answer your calls and enquiries.

Please consult the website of the Ministry of Health for all information on the COVID-19 coronavirus, as well as on its symptoms, its transmission and how to protect yourself and those close to you.


Remit and competencies

Decisions concerning the granting of long-term care insurance benefits fall within the remit of the State Office for Assessment and Monitoring of the long-term care insurance (Administration d'évaluation et de contrôle – AEC), which, itself, is under the authority of the Minister responsible for social security.

As part of its long-term care insurance services, the AEC is tasked with conducting assessment and checks, and providing advice.

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Did you know?

The long-term care insurance system was put in place to provide care and support to dependent persons who live at home or in a long-term care facility. It caters to their needs by:

  • providing benefits in kind;
  • covering the cost of assistive technology and home adaptations.

In the case of dependent persons who live at home, the benefits in kind may be replaced by cash benefits, subject to certain conditions.

Procedures and formalities




For general enquiries:

Administrative Helpline  

  • Telephone: (+352) 247-86060
  • Monday to Friday from 9:00 to 11:00 and from 14:00 to 16:00
  • E-mail enquiries
  • Fax: (+352) 247-86061

For enquiries concerning assistive technology and home/vehicle adaptations:

Assistive Technology Helpline

  • Telephone: (+352) 247-86040
  • Mondays, Tuesdays, Thursdays and Fridays from 8:30 to 11:30
  • Wednesdays from 13:30 to 17:00

Important: Potential beneficiaries must not purchase assistive devices/equipment – e.g. wheelchairs, hospital beds, walking aids, etc. – or commence home/car adaptations on their own initiative. They must first seek and obtain approval from the AEC. The law makes no provision for retroactive coverage of expenses.

Informations - Caregiver

Specific information

Long-term care insurance professionals