State Office for Assessment and Monitoring of the long-term care insurance // Le gouvernement luxembourgeois

Coronavirus COVID-19

In the context of the COVID-19 coronavirus pandemic and following the instructions and measures announced by the Government, the State Office for Assessment and Monitoring (AEC) of the long-term care insurance has taken a certain number of measures in relation to its target audience in order to ensure the best health for the elderly and those in need of protection:

The procedures have been adapted to the current situation in order to guarantee quality service and to process incoming requests.

Since Monday, April 20, 2020, and after consultation with the COPAS, the AEC is proceeding to assessments of the situation of dependency of persons living in long-term care facilities by using My-Secu. My-Secu is a secure computer platform reserved for care and assistance professionals, that have the necessary authorizations and are authenticated, use to inform the AEC of the needs of their residents. These informations will be used to prepare the summary of the care and assistance to which the dependent person is entitled that the AEC will forward to the CNS.

Following the decision taken by the Government, the general confinement is gradually lifted in Luxembourg.

As of Tuesday, May 12, 2020, the AEC will begin to proceed to assessments and reassessments of the situation of dependency of persons living at home.

  • For requests from persons living at home and for which the presence of a healthcare professional of the AEC is required:
    • The concerned person will be contacted by telephone the day before the assessment in order to set the appointment.
    • The AEC has adapted its procedures to ensure compliance with all the recommended security measures during the assessments. The AEC draws attention to the fact that the wearing of a mask or any other device making it possible to effectively cover the nose and mouth is mandatory throughout the assessment if the distance of 2 meters cannot be guaranteed. If there is no mask, the healthcare professional of the AEC can provide one. The AEC urges the families to limit the people in the room to the bare minimum, namely the applicant and their caregiver.
  • For certain requests for reassessment of persons living at home and benefiting from the intervention of care and assistance professionals, the AEC will ask those care and assistance professionals for the information necessary in order to update the care and assistance needed (via the specific MySecu tool, a secure platform reserved for care and assistance professionals). In these cases, an on-site reassessment by the AEC healthcare professional will not be necessary and will not take place.

In addition, we are in close contact with our partners in order to be able to adapt the services available to each change of situation.

Dependent persons with specific questions relating to their "long-term care insurance" file can continue to contact the AEC.


Our "Helplines" can be contacted:


"Administrative Helpline" for general enquiries

Tel. 247-86060 / Fax. 247-86061

Monday to Friday from 9.00 am to 11.00 am and from 2.00 to 4.00 pm


"Assistive Technology Helpline"

Tel. 247-86040

Monday-Tuesday-Thursday-Friday from 8.30 am to 11.30 am

Wednesday from 1.30 pm to 5.00 pm

  • For the provision of assistive technology. We work in close collaboration with the « Service Moyen Accessoire (SMA) » which guarantees the delivery of urgent assistive technology that is essential for a return home, namely: bed with motorized adjustment, alternating mattress, toilet chair with wheels, active and passive lifter for persons, positioning wheelchair. All other requests for technical aids are also processed as soon as possible given the current situation.
  • For enquiries concerning assistive technology and home/vehicle adaptations.


All of our employees are available to answer your calls and enquiries.

Please consult the official website for all information on the COVID-19 coronavirus, as well as on its symptoms, its transmission and how to protect yourself and those close to you.

Last update: 27.05.2020

Remit and competencies

Decisions concerning the granting of long-term care insurance benefits fall within the remit of the State Office for Assessment and Monitoring of the long-term care insurance (Administration d'évaluation et de contrôle – AEC), which, itself, is under the authority of the Minister responsible for social security.

As part of its long-term care insurance services, the AEC is tasked with conducting assessment and checks, and providing advice.

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Did you know?

The long-term care insurance system was put in place to provide care and support to dependent persons who live at home or in a long-term care facility. It caters to their needs by:

  • providing benefits in kind;
  • covering the cost of assistive technology and home adaptations.

In the case of dependent persons who live at home, the benefits in kind may be replaced by cash benefits, subject to certain conditions.

Procedures and formalities




For general enquiries:

Administrative Helpline  

  • Telephone: (+352) 247-86060
  • Monday to Friday from 9:00 to 11:00 and from 14:00 to 16:00
  • E-mail enquiries
  • Fax: (+352) 247-86061

For enquiries concerning assistive technology and home/vehicle adaptations:

Assistive Technology Helpline

  • Telephone: (+352) 247-86040
  • Mondays, Tuesdays, Thursdays and Fridays from 8:30 to 11:30
  • Wednesdays from 13:30 to 17:00

Important: Potential beneficiaries must not purchase assistive devices/equipment – e.g. wheelchairs, hospital beds, walking aids, etc. – or commence home/car adaptations on their own initiative. They must first seek and obtain approval from the AEC. The law makes no provision for retroactive coverage of expenses.

Informations - Caregiver

Specific information

Long-term care insurance professionals