State Office for Assessment and Monitoring of the long-term care insurance // Le gouvernement luxembourgeois

Dependency assessments within the framework of the health crisis (Last update 05/10/2020)


In the context of the COVID-19 coronavirus pandemic and following the instructions and measures announced by the Government, the State Office for Assessment and Monitoring (AEC) of the long-term care insurance has taken a certain number of measures in relation to its target audience in order to ensure the best health for the elderly and those in need of protection.

Procedures have been adapted to the current situation in order to guarantee quality service and to process incoming requests.

The AEC has resumed its activities of assessing dependency situations at home and in institutions, in parallel with the deconfinement organized by the government:


-          In long-term care facilities, since April the 20th,2020, after consultation with the COPAS, the AEC carries out assessments of the situation of dependency by using MySecu.

MySecu is a secure computer platform used by care and assistance professionals, which have the necessary authorizations and are authenticated, to inform the AEC of the needs of their residents. These informations will be used to prepare the summary of the care and assistance to which the dependent person is entitled that the AEC is forwarding to the CNS.

-          At home, since May the 12th, 2020, the AEC has started to carry out assessments and reassessments of the dependency situation.

-          At the premises of the AEC in Luxembourg-Hollerich, the evaluation activity has resumed since June, the 9th, 2020.


The AEC carries out assessments and reassessments of the dependency situation in strict compliance with health rules and according to the instructions in force.


Assessments and reassessments at home and at the premises of the AEC (Hollerich)


-          The concerned person will be contacted by telephone the day before the assessment to confirm the appointment.

-          The AEC draws attention to the fact that the wearing of a mask or any other device making it possible to effectively cover the nose and mouth is mandatory throughout the assessment if the distance of 2 meters cannot be guaranteed. If there is no mask, the healthcare professional of the AEC can provide one.

-          The AEC urges the families to limit the people in the room to the bare minimum, namely the applicant and their caregiver. The presence of the service provider during specific assessments is possible.


A certain number of specific assessments for persons living at home will be proceeded by using MySecu, described above.


Assessments and reassessments in long-term care facilities


-          The AEC, in consultation with the COPAS, carries out assessments of the situation of dependency of persons living in long-term care facilities by using MySecu. A certain number of specific assessments can be carried out on site if the situation so requires.


In case of questions

Dependent persons with specific questions relating to their "long-term care insurance" file can continue to contact the AEC and their contact person. Our "Helplines" can be contacted.

"Administrative Helpline"

General enquiries

Tel. 247-86060 / Fax. 247-86061

Monday to Friday from 9.00 am to 11.00 am and from 2.00 to 4.00 pm


"Assistive Technology Helpline"


Provision of assistive technology

Enquiries concerning assistive technology and home/vehicle adaptations.

Tel. 247-86040

Monday-Tuesday-Thursday-Friday from 8.30 am to 11.30 am

Wednesday from 1.30 pm to 5.00 pm


Provision of assistive technology


The AEC works in close collaboration with the « Service Moyen Accessoire (SMA) » which guarantees the delivery of urgent assistive technology that is essential for a return home, namely:

-          bed with motorized adjustment,

-          alternating mattress,

-          toilet chair with wheels,

-          active and passive lifter for persons,

-          positioning wheelchair.

All other requests for technical aids are also processed as soon as possible given the current situation.

SMA continues to ensure the delivery, servicing, maintenance and repair of technical aids as quickly as possible.

For persons staying in a long-term care facilities and needing motorized technical assistance: the test is carried out in the establishment.


Please consult the official website for all information on the COVID-19 coronavirus, as well as on its symptoms, its transmission and how to protect yourself and those close to you.

Remit and competencies

Decisions concerning the granting of long-term care insurance benefits fall within the remit of the State Office for Assessment and Monitoring of the long-term care insurance (Administration d'évaluation et de contrôle – AEC), which, itself, is under the authority of the Minister responsible for social security.

As part of its long-term care insurance services, the AEC is tasked with conducting assessment and checks, and providing advice.

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Did you know?

The long-term care insurance system was put in place to provide care and support to dependent persons who live at home or in a long-term care facility. It caters to their needs by:

  • providing benefits in kind;
  • covering the cost of assistive technology and home adaptations.

In the case of dependent persons who live at home, the benefits in kind may be replaced by cash benefits, subject to certain conditions.

Procedures and formalities




For general enquiries:

Administrative Helpline  

  • Telephone: (+352) 247-86060
  • Monday to Friday from 9:00 to 11:00 and from 14:00 to 16:00
  • E-mail enquiries
  • Fax: (+352) 247-86061

For enquiries concerning assistive technology and home/vehicle adaptations:

Assistive Technology Helpline

  • Telephone: (+352) 247-86040
  • Mondays, Tuesdays, Thursdays and Fridays from 8:30 to 11:30
  • Wednesdays from 13:30 to 17:00

Important: Potential beneficiaries must not purchase assistive devices/equipment – e.g. wheelchairs, hospital beds, walking aids, etc. – or commence home/car adaptations on their own initiative. They must first seek and obtain approval from the AEC. The law makes no provision for retroactive coverage of expenses.

Informations - Caregiver

Specific information

Long-term care insurance professionals