State Office for Assessment and Monitoring of the long-term care insurance // Le gouvernement luxembourgeois
Progressive resumption of dependency assessments within the framework of the health crisis
In the context of the COVID-19 coronavirus pandemic and following the instructions and measures announced by the Government, the State Office for Assessment and Monitoring (AEC) of the long-term care insurance has taken a certain number of measures in relation to its target audience in order to ensure the best health for the elderly and those in need of protection.
The procedures have been adapted to the current situation in order to guarantee quality service and to process incoming requests.
The assessments of the situation of dependency have resumed, following the decision taken by the Government, to lift the general confinement in Luxembourg gradually. Therefore,
- since 20 April 2020, and after consultation with the COPAS, the AEC has resumed carrying out assessments of the situation of dependency of persons living in long-term care facilities by using MySecu. MySecu is a secure computer platform used by care and assistance professionals, that have the necessary authorizations and are authenticated, to inform the AEC of the needs of their residents. These informations will be used to prepare the summary of the care and assistance to which the dependent person is entitled that the AEC is forwarding to the CNS.
- since 12 May 2020 the AEC has resumed carrying out assessments and reassessments of the situation of dependency of persons living at home and is contacting the concerned person by telephone the day before the assessment in order to set the appointment in compliance with all the recommended security measures. The AEC draws attention to the fact that the wearing of a mask or any other device making it possible to effectively cover the nose and mouth is mandatory throughout the assessment if the distance of 2 meters cannot be guaranteed. If there is no mask, the healthcare professional of the AEC can provide one. The AEC urges the families to limit the people in the room to the bare minimum, namely the applicant and their caregiver. A certain number of specific assessments for persons living at home will be proceeded by using MySecu, described above.
- since 9 June 2020 the AEC has resumed carrying out assessments and reassessments of the situation of dependency in their offices in Luxemburg-Hollerich in compliance with all the recommended security measures. The wearing of a mask or any other device making it possible to effectively cover the nose and mouth is mandatory throughout the assessment if the distance of 2 meters cannot be guaranteed. If there is no mask, the healthcare professional of the AEC can provide one.
Dependent persons with specific questions relating to their "long-term care insurance" file can continue to contact the AEC. All of our employees are available to answer your calls and enquiries.
Our "Helplines" can be contacted:
"Administrative Helpline" for general enquiries
Tel. 247-86060 / Fax. 247-86061
Monday to Friday from 9.00 am to 11.00 am and from 2.00 to 4.00 pm
"Assistive Technology Helpline"
Monday-Tuesday-Thursday-Friday from 8.30 am to 11.30 am
Wednesday from 1.30 pm to 5.00 pm
- For the provision of assistive technology. We work in close collaboration with the « Service Moyen Accessoire (SMA) » which guarantees the delivery of urgent assistive technology that is essential for a return home, namely: bed with motorized adjustment, alternating mattress, toilet chair with wheels, active and passive lifter for persons, positioning wheelchair. All other requests for technical aids are also processed as soon as possible given the current situation.
- For enquiries concerning assistive technology and home/vehicle adaptations.
Please consult the official website www.covid19.lu for all information on the COVID-19 coronavirus, as well as on its symptoms, its transmission and how to protect yourself and those close to you.
Last update: 30.06.2020
Remit and competencies
Decisions concerning the granting of long-term care insurance benefits fall within the remit of the State Office for Assessment and Monitoring of the long-term care insurance (Administration d'évaluation et de contrôle – AEC), which, itself, is under the authority of the Minister responsible for social security.
As part of its long-term care insurance services, the AEC is tasked with conducting assessment and checks, and providing advice.
Did you know?
The long-term care insurance system was put in place to provide care and support to dependent persons who live at home or in a long-term care facility. It caters to their needs by:
- providing benefits in kind;
- covering the cost of assistive technology and home adaptations.
In the case of dependent persons who live at home, the benefits in kind may be replaced by cash benefits, subject to certain conditions.
Procedures and formalities
For general enquiries:
- Telephone: (+352) 247-86060
- Monday to Friday from 9:00 to 11:00 and from 14:00 to 16:00
- E-mail enquiries
- Fax: (+352) 247-86061
For enquiries concerning assistive technology and home/vehicle adaptations:
Assistive Technology Helpline
- Telephone: (+352) 247-86040
- Mondays, Tuesdays, Thursdays and Fridays from 8:30 to 11:30
- Wednesdays from 13:30 to 17:00
Important: Potential beneficiaries must not purchase assistive devices/equipment – e.g. wheelchairs, hospital beds, walking aids, etc. – or commence home/car adaptations on their own initiative. They must first seek and obtain approval from the AEC. The law makes no provision for retroactive coverage of expenses.
Informations - Caregiver
If the dependent person lives at home, the law provides that a person who regularly contributes to their care and assistance – at least once a week – may be engaged as a caregiver, subject to certain conditions.
Benefits in kind – i.e. care and assistance provided by a care and assistance network – may be replaced with a cash benefit if and only if the caregiver has been registered with and evaluated by the State Office for Assessment and Monitoring of the long-term care insurance (Administration d'évaluation et de contrôle – AEC).