The application for benefits must be submitted using a long-term care insurance benefits application form, which can be obtained from:
- the National Health Fund (CNS)
Tel.: (+352) 2757-4455
Fax: (+352) 2757-4619
Monday to Friday, from 8:00 to 16:30
- the State Office for Assessment and Monitoring of the long-term care insurance (AEC)
AEC Administrative Helpline
Tel.: (+352) 247-86060
Fax: (+352) 247-86061 E-mail
Monday to Friday from 08:30 to 11:30 and from 13:30 to 16:30
- downloadable from www.guichet.lu
The application for benefits comprises 2 parts: a form to be filled in by the applicant AND a medical report to be filled in by their primary care physician: the application for benefits will be considered complete only when the National Health Fund has received both parts.
The medical report (R20) is free of charge for the applicant: the physician will be paid directly by the long-term care insurance provider.
The application for long-term care insurance benefits must be sent to:
Caisse nationale de santé (CNS)
L- 1010 Luxembourg
The applicant will be sent a letter confirming the receipt of their application and specifying the date of entitlement to the benefits. If, after the evaluation conducted by the AEC, the applicant is recognised as a dependent person, the care and assistance provided through a care and assistance network (benefits in kind) will be due from the date of application.