Dependency assessments within the framework of the health crisis
The procedures of the State Office for Assessment and Monitoring (AEC - Administration d’évaluation et de contrôle) of the long-term care insurance are continuously adapted to the health situation in order to ensure the continuity of the public service, to guarantee a quality service and to process incoming and urgent requests.
The AEC carries out assessments and reassessments of the dependency situation in strict compliance with health rules and according to the instructions in force.
Assessments and reassessments at home and at the premises of the AEC (Hollerich):
- The concerned person will be contacted by telephone the day before the assessment to confirm the appointment.
- Wearing a mask or any other device making it possible to cover the nose and mouth effectively is mandatory throughout the assessment. If the applicant or their caregiver do not have a mask, the healthcare professional of the AEC can provide one.
- The AEC urges the families to limit the people in the room to the bare minimum, namely the applicant and their caregiver. The presence of the service provider during specific assessments is still possible.
Assessments and reassessments in long-term care facilities:
The AEC, in consultation with the COPAS, carries out assessments of the situation of dependency of persons living in long-term care facilities by using MySecu.
MySecu is a secure computer platform used by care and assistance professionals, which have the necessary authorizations and are authenticated, to inform the AEC of the needs of their residents. These informations will be used to prepare the summary of the care and assistance to which the dependent person is entitled that the AEC is forwarding to the CNS.
A certain number of assessments are carried out on site, always in consultation with the service provider, in strict compliance with health rules and according to the instructions in force.
In case of questions relating to the "long-term care insurance" file :
Dependent people with specific questions relating to their "long-term care insurance" file can contact their AEC- contact person.
For general enquiries :
Tel. 247-86060 / Fax. 247-86061
Monday to Friday from 9.00 am to 11.00 am and from 2.00 to 4.00 pm
For enquiries concerning assistive technology and home/vehicle adaptations & provision of assistive technology :
"Assistive Technology Helpline"
Tel. 247-86040 / Fax. 247-86055
Monday-Tuesday-Thursday-Friday from 8.30 am to 11.30 am
Wednesday from 1.30 pm to 5.00 pm
Please consult the official website www.covid19.lu for all information on the coronavirus and COVID-19.
Last update 29.06.2021